Effective date: October 16, 2026

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We want you to be happy with your photos. If something isn't right, contact us at chcaerial1@gmail.com or 619-357-8852 and we'll work to fix it.

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Photography and drone services

- Cancellations made at least 48 hours before the scheduled shoot receive a full refund.

- Cancellations made less than 48 hours before the shoot are not refunded, but you'll receive a credit toward a new date.

- If weather or airspace restrictions prevent drone work, we'll reschedule at no extra cost.

- If something is wrong with your delivered content, tell us within 7 days of delivery and we'll do one reshoot of the affected items.

- Once a shoot is completed and content delivered, services are not refundable except as described above.

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Prints (canvas, luster, metal)

Prints are made to order, so we can't accept returns or exchanges for change of mind. If your print arrives damaged or defective, email us within 30 days of delivery with your order number and a photo of the problem, and we'll send a free replacement.

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Digital downloads

Because digital files can't be returned, digital downloads are non-refundable once delivered. If a file is corrupted or won't open, contact us and we'll replace it.

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How refunds are issued

Approved refunds go back to the original payment method within 5–10 business days.